If you read our reviews on the product pages, you can see try to go above and beyond what is expected!
Some basic policies below...
Returns & Exchanges
What is the return policy?
We accept returns for product purchased directly from us which is un-openned or damaged from shipping up to 30 days. Please contact us at support@indigonaturals.net for guidance on return process.
Can I cancel my order?
We will cancel any order upon request up to time of shipment at support@indigonaturals.net
What if I have a problem with my item?
Please contact us immediately at support@indigonaturals.net We generally send out a replacement right away with legitimate issues.
Shipping Policy
Where do we ship?
Currently we ship anywhere in the United States!
We ship internationally upon ordering but we are not responsible for any parcels held by customs or subject to additional fees or taxes.
We'll let you know by email before shipping if your area has experienced issues in the past. We can cancel the order for a full refund in these cases if confirmed before shipping.
What are the shipping rates and options?
We currently offer Free shipping on orders over $75 to anywhere in the United States.
International shipping does not have this option but we have many discounts available up to 50% (see ways to save).
We ship via United States Postal Service (USPS), standard first class shipping.
We have rush options, for an additional fee. We use USPS 2 day priority, however can't guarantee that your shipment will be there in 2 days, as it is dependent on United States Postal Service.
UPS is also available (no PO boxes).
One note...for International shipping, USPS has had the best response with customs, etc.
Can I track my order?
Yes, we will provide a email confirmation of your order that will include the tracking number of your shipment automatically when the order is generated.
When will my order be processed?
We process orders Monday through Friday placed by 4pm (PST) for same day shipping 99% of the time. Orders received on the weekend will be processed on the following business day.
We aim to process all orders within 24 hours of receiving them with a 99% success rate!
What if I need to make a change to my address?
Please email us immediately at support@indigonaturals.net and we will do our best to make the changes necessary as long as it's received before actual shipping
Research Policy
We have 1 million+ words of CBD research across so many different pathways.
This is not medical advice!
Work with your doctor or naturopath for any and all supplements including CBD.
The required disclaimer:
FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Need to contact us?
- Email at support@indigonaturals.net or via Chat Box