Shop Policies

Returns & Exchanges

What is the return policy?

We currently do not accept returns, exchanges, refunds or cancellations of orders.  

What if I have a problem with my item?

Please contact us immediately at support@indigonaturals.net

Shipping Policy

Where do we ship?

Currently we ship anywhere in the United States.

What are the shipping rates and options?

We currently offer Free shipping on all orders to anywhere in the United States.  We do not ship internationally.

We ship via United States Postal Service (USPS), standard first class shipping.

We have a rush option, for an additional fee. We use USPS 2 day priority, however can't guarantee that your shipment will be there in 2 days, as it is dependent on United States Postal Service.

Can I track my order?

Yes, we will provide a email confirmation of your order that will include the tracking number of your shipment.

When will my order be processed?

We process orders Monday through Friday.  Orders received on the weekend will be processed on the following business day.  We aim to process all orders within 24 hours or receiving them.

What if I need to make a change to my address?

Please email us immediately at support@indigonaturals.net and we will do our best to make the changes necessary.

Need to contact us?

Call us at 1-800-260-7994 or 

Email at hello@indigonaturals.net